Originally Posted by
andy171773
My Leather luggage works one with the gold locks is a piece of doodoo. It's this one
http://www.crewoutfitters.com/browse...44-85-75-72-44
I've had it for less than 6 months, and the entire bottom is separated out of it. I've treated it with decent care, there's no obvious reason for it to be doing this (i didn't drop it from FL350)
I'm not sure if i got a bad one, adn LW is being cool about replacing it (i have to pay for shipping on the loner) but it's still frustrating as hell to pay $219 on a product that's already falling apart.
I'm gonna lose all my stickers
I've got the case with the brushed nickle locks. I've had it since March 2007 and the bottom is separating as well. My 22" LW roller bag is only a year old and the reinforcing plate on the back (at the bottom) has already cracked. I called LW and they said the flight kit was covered for 2 years under warranty, but they would have to charge me $17 to repair the reinforcing plate on the roller bag. All together, I am paying $15 for shipping on a loaner flight kit, $15 for shipping on a loaner roller bag, and $17 for repair of the roller bag. ($47 bucks total)......then I have to ship the loaner bag(s) back to them at my expense.
I would have expected more out of LW..................