Originally Posted by Margaritaville

That's funny. "We suck less than we've ever sucked before!"

Go buy a few tickets on Delta and tell me what you think of their product compared to ours. We don't have to like them but they are the competition and we're losing the battle for high revenue customers. Instead we're targeting every Joe Sixpack in Abilene or Greensboro or Scranton who might fly somewhere once or twice a year while the high dollar corporate customers and business owners are avoiding us like the plague. Doesn't matter how much you expand your international service if nobody who means a damn to the bottom line wants it. Look what's happened in ORD post merger. United and even Delta with their international codeshares have handed our lunch to us. Until they fix the product AA will always be the #3 airline. But that takes money and treating people well especially the FAs and agents. The culture is rotten and it's going to take a lot to fix