Originally Posted by
Tranquility
Fornaro seemed to find the sweet spot between high margins and reliability. I despised two-scoops time here mainly because that was in the heat of C2018 negotiations and they wrongfully sued us, but we were handsomely profitable and in 2018 we scored #4 for the full year A-14. Not a bad turnaround from the Baldanza days....
Then Nashville Teddy took over.... 🙄
Yep, BF definitely did a good job producing a reliable mostly on time product. He also decreased our customer complaints by a large margin.
Teddy undid all that and then some. That’s what happens when a bean counter runs an airline(vs an operations guy like Bob) and fails to invest in infrastructure.