Originally Posted by TexasLonghorn

The company has almost 1300 pilots, but still operates in many ways like it still has 400. Management is opaque with their intentions, their communication, and their policies.

Lack of communication between different levels of management, as well as not empowering managers at each level with real power to enact change hamstrings the ability of the company to effectively grow and meet dynamic challenges in a timely fashion. The latest round of pay scale changes is a great example of this. Even though the pilot group has told lower to middle management how to stem attrition, and what would make Flexjet an industry leader going forward, those managers have no ability to do anything with that information. The top-down structure of the company is sacrosanct, and is a competitive disadvantage.

Lack of communication of policy and expectations beyond what is laid out in the Employee Handbook and Pilot Supplements. Too often, it is management and legislation by email, or phone call, or no by prior notification at all. Every cabin server I ever flew with had been told something different regarding the future of that program and their jobs, and no one knew who was actually in charge or what was going to happen. That example is fairly representative of a lot of how management operates with regards to line pilots and cabin servers.