Originally Posted by
BKbigfish
??? I’m talking about the new bundled fare structure announced yesterday. Yes I’m hoping improved PR is part of the plan but you can’t just raise fares without changing the product offering. I’m simply saying competing on product is the only play NK has here. Competing on price alone is no longer an option. Yet another reason the DOJ’s move to sue to block the B6/NK merger as well as Judge Young’s baffling decision in the case was so misguided.
Man. You gotta let that baffling ruling go. It’s only in your little world that it doesn’t make sense. Remember, there was near absolute skepticism of it going through in the beginning. The only people claiming confidence were JB management. Seems a few folks developed some amnesia over the 2 years of one airline holding a pillow over the head of another.
Yes. NK is in trouble if it doesn’t put some value into treating the customer, regardless of what they paid, in a way that stands out among the rest. The lack of a face of customer service at NK “baffles” me.