Originally Posted by
afterburn81
Man. You gotta let that baffling ruling go. It’s only in your little world that it doesn’t make sense. Remember, there was near absolute skepticism of it going through in the beginning. The only people claiming confidence were JB management. Seems a few folks developed some amnesia over the 2 years of one airline holding a pillow over the head of another.
Yes. NK is in trouble if it doesn’t put some value into treating the customer, regardless of what they paid, in a way that stands out among the rest. The lack of a face of customer service at NK “baffles” me.
I’m a little confused by the hostility here my dude. I’m just saying the DOJ’s actions here are inconsistent with their stated goal of increased competition. It was indeed a strange/unprecedented case to bring considering the M&A history of the airline industry. Also never suggested that NK didn’t need to improve its front line CS. That being said, it’s silly to think that NK will somehow be able to compete with the legacies by simply improving CS. Going to take a product shift and dramatic increase in revenue.