They get scratches and dings for sure, like all aluminum luggage whether it is Rimowa at $2K per bag or the Paradox cases I have. I like it honestly, it is a testimate to our life on the road plus if I ever want I can add some stickers etc. Speaking to customer service I would say that Paradox is top of the line, the only issue I had was a hook broke when I forgot to take it off when checking my case and they had one to me on the road the next day!