Originally Posted by
Rooster435
I’ve never had them break anything but according to the HR page on non rev benefits they will pay for lost or damaged items same as they will for a regular passenger. No compensation for temporary lost bagge or delivery for delayed bags though.
You can also use Delta cargo to send stuff. I used it for golf clubs once that I didn’t want to drag around. Even had them delivered to my house. I believe we got a 90% discount.
I’ve had luggage lost and luggage broken as a non rev. The above is correct they will replace items, but Delta will not deliver them.
Some partner airlines do a much better job with that. On one of my HKG trips I was using a ZED from NRT to HKG and I had a checked bag. It got left behind in NRT. The Asian airline delivered it to my hotel in HKG that night.