Originally Posted by
Noisecanceller
I personally don’t see the harm and swapping out the dollar general and Walmart crowd for the target crowd. After all the dollar general crowd isn’t paying the bills. Doing the same thing and expecting different outcomes is how we got here.
Im all for it.
But in the end, when our customer service consists of agents beating up passengers in BWI, or fighting with each other in PHL, that won’t work.
Im amazed how we see this on a daily basis yet it manages to elude the C suite team.