Originally Posted by
Hotel Kilo
Our uppper management in flight operations would disagree in totality with this statement. Captains are very much at the forefront and are indeed, "front line leaders", in all aspects of the operation..
I think this is right and is the nuance that is being missed in the conversation. Being the front line leader does mean sometimes there’s some authority. It also is never permission to condescend or disempower any employee. Nobody “has” to take orders from a pilot (except once blocked out per the chain of command in the FOM), but Flight Ops leaders does expect pilots to, sometimes, assertively take a leadership role.