It seems to me that some in the media have an anti-Southwest bias just like some have an anti-Walmart bias. No matter what happens, some people are just not going to like Southwest or Walmart. I don't know what it would take to change their minds, because I think some have closed off their minds about a company that they naturally go negative on it. It doesn't seem to matter about facts or context... it is negative bias.

As always, if it's not a rumor or in the USAToday, a pilot doesn't know about it.