Originally Posted by
FangsF15
YGBFSM! PWA 11.B.1.b:
It's actually 84:59 with a Reserve Guarantee of 72
, but I would Reattack with Crew Assist and cite 11.B.1.b, then call the CPO if they eff it up again.
Regardless, submit a Dart, and I would submit an FCR demanding to know how the heck a "pay specialist" is so bad at thier job that they can get that wrong.
That's totally unacceptable. They need to fix that immediately.
Update on my pay issue in a reserve month with IQ training.
Ended up doing 5 crew assist pay inquiries. All 5 closed out without resolution. ( A mix of we calculated it correctly, to routed to the wrong person, to don’t know). Each crew assist case I included a detailed break down of how my reserve guarantee was supposed to be calculated as well as copies of the page in SRH that shows how to do the calculations and a link to the online calculator that does the calculation for you. I even showed the CPO time cards of guys I’m going thru training with that bid reserve and got paid correctly.
In the end was told, sorry we all thinks it’s correct.
Beyond frustrating, compounded by the fact that I have no visibility on who’s actually making these calls and can’t talk to them to explain what’s going on.
Submitted an STS, hopefully the union can get it straightened out several months from now.