Originally Posted by
MELedMel
10min on any search engine and you’ll see all the horror stories about these “cadets” scams the airlines partner with, and the million other better ways to end up 121 for a fraction of the cost.
Assuming you bother to ask the question, vice just roll with whatever the algorithm feeds you.
Plus confirmation bias is pretty powerful.
I doubt UAL *intended* to screw these people, I'd guess they subcontracted without due dilegence and wound up with the "usual suspects".