Originally Posted by
redhot
as much as anyone does not want it to happen, it has to happen. The industry materially changed over COVID and the USA does not have the appetite for two ULCC’s. I think a new airline of that scale can make some changes to customer service along with experience. My hope would be to offer actual lower fares while treating people well. I like to think about what Southwest was 15 years ago. That combined company could do just that.
long term viability for both pilot groups is much better together then separate.
Changes to customer service need to happen at both carriers regardless. As you say, “times have changed.”