Old 05-20-2025 | 08:45 AM
  #110  
SSlow
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Joined: Feb 2019
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From: baller, shot caller
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Originally Posted by afterburn81
Definitely only hard data can tell the actual story. In my experience, I almost ALWAYS get BF or GC seats on a DH. Non reving is always at least an exit row. Aside from simply my experience (which is obviously not the big picture but may possibly be) is one cue that bugs me. The company really stopped talking about the progress with the new products. In the beginning they were hyping them through various forms of communication. The last few months however, just seem to have fizzled in that department. There’s a whole team dedicated metrics on this stuff. They’re the only ones with the info we seek. And there’s really no reason they wouldn’t be boasting to everyone, if the numbers we’re showing that they were killing it out there.
Yeah I hear you

I just inadvertently found a video on the main flight ops website with RG detailing the new loyalty program and guest experience changes. It's 20 minutes long but when I get a chance I'll sit down and watch it to see if any there's any good info.
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