Originally Posted by
Trip7
This times a million. Delta has the data not only is it not our problem to solve Delta data says FAs go above and beyond with customer service. Sure there are some that are lazy but that is far from the norm. I'm conservative with having FA seated if there is any kind of color on the climb and descent of the FWV. Majority of the times FAs are calling to see if they can start service.
Also I DH alot. It's rare that I don't get service and when I don't it's legitimate moderate or worse turbulence. However I have been on multiple flights where it the Captain failed to have the FAs seated with obvious signs of moderate turbulence in the climb or descent on the FWV. One flight it was the same FA crew that I brought in with SEAT procedures and DHed on their next flight. Sharp lead FA kept her crew seated.
Smooth air, a random FA (not the purser) calls you up and tells you to "turn on the seat belts its rough back here" What do you do Trip? Who is getting into who's business here? Who is teaching them that any random FA can call up front and tell the captain to turn on the seat belts?
Most of the time I get this we are in smooth flight conditions. Or just very maybe some occasional light chop. If I think it's going to get bumpy I let the lead know, kick on the belts sign and let the lead determine what level of service is required. This calling me up in the front demanding the belts be turned on, when it's not warranted, is no bueno. Someone started it somewhere, and we need to put an end to this behavior.