Originally Posted by
Whoopsmybad
Ok, that’s the first explanation that makes sense, I can see where the no backup does not correlate to PS. But how hard is that to explain instead of just refusing to take my call or explain?
They probably just have a flow chart, we all know Delta LOVES them. Unable to commute decision matrix. They probably have no idea what the contract or what the FOM says. One of my favorite quotes is "trying to explain (the PWA to them) is like trying to explain Norway to a dog."