Originally Posted by
Gunfighter
Our beverage service is the IFE equivalent of AA domestic. If we want to keep our status as a premium brand we can improve our service and enhance safety in light turbulence with two small changes:
-Mini-cans instead of open cups.
-No coffee on the cart or serve it with a lid.
Service time drops dramatically when handing a can vs pouring a Diet Coke. The reduced aisle/cart exposure time would have a corresponding reduction in injuries as well as providing FAs more time on PFDs in the galley. Are we really saving the earth or millions of dollars by pouring 2.69 drinks from a 12oz can vs individual 7.5 oz mini cans? How about SWA style drink service where FAs take a drink order and provide service to the seat. It actually feels like table service at a restaurant vs a concession stand experience.
If ARCOS would call with a GS I could get back to work instead of pretending I know how to run an airline on APC.
No opinion about most of your post, but to describe SWA service as "table service" is laughable. I flew on SWA on paid tickets for a wedding a few weeks ago. Four total legs, and two of them were longer flights from ATL-DAL. Very lazy, cranky service that makes our "can you turn on the seatbelt sign" mobile phone scrollers look positively hard working. They did take our drink order, brought out a tiny cup of coffee or soda, a micro bag of braided pretzels...and were then unseen for the next 90 minutes. No second walk through, no "can I get you anything else"--just hanging out in the rear galley doing nothing. I realize SWA isn't the Ritz, but our Delta FAs do a lot better job.