Originally Posted by Ripinpeace

United is notoriously known for some of the worse customer service “soft product” of the US3.

Your experiences are your own - as are mine. I non-rev frequently on all US3 and foreign carriers and I am yet to have any -notable- bad experience on Delta but many -notable- great ones with GA’s and FA’s in the past 5 years being ATL-based.

I would confidently say DL FA’s are the US3’s best. Not perfect, but absolutely better than United or American. So, I’d have to disagree with your assertions above.

Objectively speaking, Delta has won the public favor of being the “most premium” US carrier (slew of #1 in U.S. awards), most on-time, and charges the highest premium which is a simple reflection of the performance of flight crews and gate agents (others as well.. rampers, etc).

No crew is perfect and of course there are some bad ones - but the it’s a simple fact that Delta sets the standard for the US3 and the others generally follow.