Originally Posted by
ZapBrannigan
Reach out to Will and the EFB team then. It's not like they're unwilling to engage on their product. They even wade into the cesspool of Facebook every day to do so. They're staffed by pilots and flight attendants, so it's not as if they're hiding in a cavern beneath headquarters unreachable by conventional means.
If you're a Facebooker, start there. Or call. Or just walk into their office when you're there for CQ.
i think all the points here are valid. I just think this is the wrong venue to do anything other than vent, much less effect change.
I gotta say, W.W. and S.S. and the entire EFB Team are among the most helpful and responsive people in the entire company. They listen, they help, and they do a ton for us. They are truly exceptional.
The problem is the EFB Team was not a part of this. Instead, my understanding is it was the “technology team” that created this new version of CrewHub, which is also the same folks that hastily created the way we have to access free internet on the plane, which met contractual guidelines but is the biggest pain a crew member has ever seen. Really, you can’t port over our Rapid Rewards number into our DH reservation and instead everyone has to manually do it every single time we DH? Not doing something so seemingly simple wreaks of laziness and a lack of concern for your customers, which in this case is all of us. And now we’re seeing the same thing with CrewSnub.
No one knows who the “technology team” is except for our EFB Team and thankfully they are interfacing with them on behalf of us. Other than that, it’s like you described: the technology team is some mythical group that lives somewhere in the depths of the Dallas basements.
Crap. Look at me. I’m not quite at Year 3 pay just yet and I’m already whining, but it’s not hard to get that way when they keep finding ways to make easy hard.
Thanks for listening to my TED Talk.