Originally Posted by
notEnuf
Just looked at my STS stuff for the first time in a while. Is there a decoder ring for the STS status statements? I have several cases and have 5 different types. Impasse, in progress, submitted to company, approved, compliant. Compliant makes sense but the rest seem nebulous and if approved, where do I find the pay documentation and determine it was actually paid?
The system will email you when a claim is approved.
impasse means bad / annoying / no resolution in sight
in progress means a volunteer has assigned themselves to your claim from the queue
submitted to company means the dispute is in the company’s hands and they need to either approve it or provide a rebuttal