Originally Posted by
MinimumEffort
It's a step, but insufficient. It's like a 500-pound person cutting cola from 5 to 3 liters. They aren't prioritizing the right hubs. Instead of focusing on JFK, LAX, MIA, and ORD, they seem to be adding flights in lower-yielding hubs like PHX, DFW, CLT, and PHL. Complaining about competition in those former major markets is weak; when your airline is bad, no one will choose it over four other options. Start by addressing inflight and airport customer service. I served by a gate agent with ugly arm tattoos at PHL the other day with an attitude equally as ugly.
We really are the Stellantis of the airlines and slowly moving towards being the Kia.
We bankruptcy yet?
All you armchair management guys always giving out management advice! Sure glad the finance and marketing departments don't write our manuals! Geez guys. Just move the metal cash the checks and enjoy the days off. This forum is exhausting.
Originally Posted by
skruts
This has been the case for years and argued to death on this forum so many times. But to your point, the strategy shift at AA has been so apparent that those same blogs began speculating AA would bring back seatback IFE on domestic NBs.
Exactly.