Originally Posted by
Fichael80
I was PS about 6 round trips between DFW and PHX during my upgrade this spring and flew in first class the majority of the time and always exit row seats the rest. No issues with gate agents or flight attendants. Perhaps your RBF was the issue from your experience 5 years ago?
Not sure what RBF is - not at AA. And I didn’t mean to imply that that one experience is the norm; it certainly isn’t. Only meant that I firmly believe that level of IDGAF has an effect on the bottom line. It comes from every workgroup at every airline - very rarely, thankfully. But the few times I’ve experienced it, it really is frustrating. Not so much on a personal level, but more in the aspect that that’s what our customers experience.