Originally Posted by
60av8tor
Not sure what RBF is - not at AA. And I didn’t mean to imply that that one experience is the norm; it certainly isn’t. Only meant that I firmly believe that level of IDGAF has an effect on the bottom line. It comes from every workgroup at every airline - very rarely, thankfully. But the few times I’ve experienced it, it really is frustrating. Not so much on a personal level, but more in the aspect that that’s what our customers experience.
The IDGAF attitude really drags us all down. It's not just the "old guard" either. Half our flight attendants have a freaky level of comfort being unprofessional in front of passengers. Half our gate agents seem annoyed when approached by customers to ask a simple question. And don't even get me started about pilots bragging about how bad the airline is over the PA. We all need to step up and stop accepting this kind of behavior as normal.