Originally Posted by
WiFly
Then why are our customer satisfaction scores so much lower than Delta and United?
Why are people paying more to fly on them on the same routes than they are to fly on us? Same seat, same airplane type, same route, and yet we still can’t charge as much.
Jetblue has the highest customer satisfaction score in the industry (AA and UA are basically tied) and they’re on a fast track to Bankruptcy. You have any other BS theories??
Nothing you posted above is accurate to why AA is underperforming. Your previous 3-4 posts have made accusations that are so incredibly inaccurate I question if you’re an actual pilot at American.