Originally Posted by
RippinClapBombs
Jetblue has the highest customer satisfaction score in the industry (AA and UA are basically tied) and they’re on a fast track to Bankruptcy. You have any other BS theories??
Nothing you posted above is accurate to why AA is underperforming. Your previous 3-4 posts have made accusations that are so incredibly inaccurate I question if you’re an actual pilot at American.
United’s satisfaction scores are significantly better than American’s (and improving).
JetBlue is not competing for business or premium leisure travel. Their yields are low. That’s why they are failing. You can’t have low yields in high cost markets.
Who else has low yields? American. In high costs markets. That’s why Delta and United are crushing American - it’s as simple as this: passengers will pay more to fly on those airlines than they will to fly on American.
This translates into lower credit card revenue also. Brand loyalty matters, and our brand sucks.