Originally Posted by
WiFly
United’s satisfaction scores are significantly better than American’s (and improving).
Not according to J.D. Power
Originally Posted by
WiFly
JetBlue is not competing for business or premium leisure travel. Their yields are low. That’s why they are failing. You can’t have low yields in high cost markets.
Who else has low yields? American. In high costs markets. That’s why Delta and United are crushing American - it’s as simple as this: passengers will pay more to fly on those airlines than they will to fly on American.
This translates into lower credit card revenue also. Brand loyalty matters performance metrics matter (fixed it for you), and our brand sucks.
Almost this entire post is (once again) not accurate, but I don’t care enough to keep correcting your every post—don’t expect another reply when you attempt to throw more sh*t at the wall about employee morale and hope it sticks.
I think what you’re attempting to illustrate is JetBlue doesn’t compete for
corporate contracts and to be frank neither does American (resulting in lower yields)—all thanks to our current management strategy—that’s why we’re 4 percentage points lower than our two main competitors on profit margins. (With our current revenue that’s roughly $2.5 billion lost profit per year).