Originally Posted by symbian simian

Yeah. No. NK (and F9) outsourced everything to the cheapest bidder. We were always waiting for ground crews and jetway drivers. Air was never connected so we left the APU running 24/7. Customer service was horrible. But it was fine , because in Baldanza's own words:"We will never run out of passengers to p!$$ off"". And then the legacies started competing with basic economy and we had zero to offer, so we had to reduce the price and lost money on every passenger. That is what happened. But go ahead, blame Biden.
Both CEOs have basepay of less than a million. Ed made more because he ran a bigger company beter. Giving a bonus for"saving money " by shrinking should not be ok in a growth driven country.