I pretty much don't use flight family because it's impersonal and they are on the airplane so I can just talk to them. I also don't like flight family because there are too many canned messages. I don't need the ramp tower telling me to ready set go, When things get done they will be done. We have a departure time if that's not good enough, then change it officially. Quiet pushing. It has become a who can tattle to mom first to blame the caterers, cleaners, crew so the station doesn't look bad.