Originally Posted by
Chickenwolf
Greetings and thank you for your time.
I'm a lear PIC for one of the larger 135 freight companies looking to move on to fractional or corporate aviation. It seems more and more common in this competitive environment for freight dogs to get shot down based on our lack of customer experience; specifically flying passengers versus cargo. Obviously we all provide a service to the customer in some way, but people and boxes are two different things.
Are there any proactive steps I can take to perhaps enhance my resume or skill set in this regard?
Thanks Again
Even though you are hauling boxes you still must utilize customer service skills. Instead of an "external" customer you have "internal" customers. Namely, the couriers. When you interview draw on the stories you have with the drivers/couriers for customer service answers (or other internal customers.)
If you are flying the requisite equipment type and have the hours necessary then these stories will certainly fit the bill. Although you may not have specific passenger stories, that's not necessarily required. As long as you have what it takes to provide that customer service. They will see whether or not you have a customer service oriented personality in your demeanor and how you present your "internal" customer stories.
I've met many who have the required "passenger" experience, but have no idea what customer service means. The two don't always go hand-in-hand.
I hope that helps!
Lori