Originally Posted by Smooth at FL450

the running joke regarding EC was that too many candidates came through the interview and told their story about the amazing customer service interaction they had on their way to Dallas with “Diane the customer service agent” or whatever she did…the same name was used frequently enough that became the tell. EC emphasized interactions and remembering names…and it morphed into a joke when the same employee worked all over the country. Not sure if that’s still a thing but it was years ago.