Originally Posted by
SkyGodKing
please post this.
It doesn't, nobody and I mean nobody is picking an airline based on what some douchebag pilot does with the PA, if anything people will avoid that places that have the constant nagging on pa, like AA and their credit card nonsense and southwest and their "fun and folksy" pa's.
Of course no one picks an airline based off of a PA, but it they could be a repeat customer for it. Even if they don’t UA again, they’ll tell others about UA. It’s about how you made them feel in the moment. It’s pretty basic customer service 101.
If PAs aren’t your thing, don’t do them. Sounds like you’d do more harm than good. But just because you don’t think it would make a difference, doesn’t mean it doesn’t.