Originally Posted by
Herkflyr
For significant personal issues, the CPOs are usually an outstanding resource. They truly have your back and will often go the extra mile for you. I can vouch for them on more than one occasion.
For operational issues (think what the FOM and Vol 1 would apply to, but not necessarily the PWA) they can be pretty good as well--sometimes outstanding--and sometimes less so.
For contractual issues...pretty much useless. They know the PWA very little, and care even less.
I'm not sure they'd go out of their way for personal issues outside of the strict guidance they've received from above. Prior to covid they would though. They were excellent pre 2019ish. The CPO are just glorified admins at this point. If the base admin can't do what you need, the CP probably can't either.
As far as operational issues, they're also basically useless, the duty pilot might be a little more useful, but in reality their job is to push you to keep the operation going (why do you think it's the only non-recorded line in the OCC?).