Originally Posted by
Hubcapped
If cs call you before the start of a shortcall by 3 hours is that breaking rest?
Tyia
If you determine it did yes. They are allowed one contact which by itself doesn't break rest, but if you say/feel it did, its your call.
Basically if contacted within 10 hours of assignment/sc or in a 30 hour, they get a freebee but if you say it interrupted rest, it did. They know that is a risk when they attempt one call.