Originally Posted by
tennisguru
It is my understanding that the phone system isn’t first-in, first-out. In other words a pilot might be the first to call in but another pilot who calls in second will get connected to a scheduler first. Not sure what logic it uses to distribute inbound calls but that’s what I’ve been told.
This is true. I have been on hold and called from a second phone. The second phone connected first while my first phone call was still on hold.