Couple years back, Delta went from normal UHC, which was what they told us during open enrollment, only for it to be UMR when the cards showed up. The company then contracted "Quantum Health" to help "streamline our care".

It's been a clown show. I hope your guys changeover goes better.

I broke my collarbone in 6 places. UMR Wouldn't approve surgery because I was "older, and didn't need full strength or range of motion" (I was 44 at the time) but magically once a new fiscal quarter hit, we had the money for surgery.