Originally Posted by
Gone Flying
im just a pilot and it’s well established we don’t have the big picture…but I wouldn’t be surprised if the total lack of infrastructure in CS/CT comes down to management bonuses. We all know delta is a bunch of small fiefdoms rather than one kingdom when it comes to divisions. And my understanding is managers in each division get bonuses based on savings in that division, so a scheduling manager who cuts jobs to the bone and saves a few % of their budget gets a bonus off that cut. And since the extra cost of lack of schedulers does not come out of their division, there may not be an incentive to fix it. I don’t know for sure if this is the reason, but I wouldn’t be surprised at all if that was a driving factor.
This is the only explanation that makes sense.
It takes time for the self destructive cost cutting to have consequences that reach outside the department, be communicated to the executives in a presentation or some such, time for deliberation, then time to send a message back down from the executives to the scheduling department that their actions are having dire effects on the rest of the company.
It's not just Delta and not just the personalities of one or two managers. All companies go through these cycles, often to their own self destruction. It's infuriating to watch even when your life doesn't depend on the company like we do.