Moose, the association was clear about what constitutes a deal. It's the dudes proactively calling CS without any prior previous contact i.e. an robocall and volunteering their services. If you've received the robo call and are calling back that's not deal making.

If you happen by luck to get a CS on the line and they tell you "hey that trip we called about is no longer available but we've got this one available...." - that's deal making from their end. It's happening from both sides. Pilots and CS