Originally Posted by
dracir1
The answer is VERY simple. Management (whomever that is) needs to find a way to offer a product that is attractive enough to increase revenue. No business will EVER be able to save their way to profit. Making money COSTS money and it's not as simple as offering more volume(seats), it HAS TO BE a better experience while IN the seat. And TBH, it really isn't that hard of a concept to understand/realize/implement. Southwest figured this out in the 70s.
2025 and no wifi?
THE MODEL HAS TO CHANGE. THE NETWORK HAS TO CHANGE. THE EQUIPMENT ON THE AIRCRAFT HAS TO CHANGE.
It's a sinking ship otherwise despite who's directing the rudder...
Very well said but to enhance customer experience, it costs money. Where is that money coming from? Is buying NK the answer? Is letting NK go away to create more demand for our product the answer?
I think management would raise prices if it wouldn’t drive customers away. Like you said the experience matters. The Big Four have deeper pockets and a better experience to match the low fares. It also makes me wonder that the flying public has figured out how they don’t have to pay for ancillary items, our bread and butter.