I appreciate the kind words, y’all. Truly. Came on here after a rough day at work a bit too emotional. Appreciate the perspective, and have immense respect for all you do. My closest friend in my base is my former roommate who is an FO at AA so I know how much hard work it took to get where you are. I’ve thought about pursuing flight school myself, but if I’m being honest, I like my beard a bit too much

I agree that Inflight could use an overhaul. I’ve gotten pretty good at avoiding the problem children in my base, but there are some new ones that pop up every now and again. Replacing Sonya with Steve was a step in the right direction.

I have friends that work in Talent Acquisition who mentioned it was rough finding quality candidates early last year. A majority couldn’t even tell you why they wanted to be an FA outside of “I like to travel.” Meanwhile I spent weeks thinking of responses I could give that quoted one of Herb’s last big interviews and how they applied to myself. I knew I had one shot, and I was not about to blow it.

The good news is every 19XXXX number I’ve worked with has been really, really good. So there’s hope.

I’ll be the first to admit I have some strategically placed jokes in my PAs, but I also have a background in Public Relations so I’m hyper aware of how everything I say has a direct impact on the brand. Reading the room is also an essential skill that some of us seem to lack. I like to say I give the customers some sprinkles, not the whole can of icing.

I’m going to keep doing my part to take care of y’all and our customers, and I look forward to making this new, profit-generating era of Southwest our best yet.