Isn’t that the most telling part? We wok for the company. We listened to the town hall. And we all have no F’ing idea what our plan is. We hear some rather cryptic/non-detailed talk about right sizing, utilization, old and new markets, etc.

But what’s the plan?

Are we gonna diversify into more premium services (outside of just first class seats)? Are we gonna focus on developing out infrastructure to include better customer service from the app to the ticket counter to the gate? How are we gonna improve on-time
performance - stretching out the time between flights or something else? I get that he can’t be too specific but it’s a freakin town hall for cries sales. People should have a better idea of HOW - not just what we’re planning.

Where are we focusing? What about the network needs changing? When will the first classs seats (that are already overdue) come out and when is WiFi gonna start.