As expected, pretty disappointing. I would have liked to have heard a clear path forward. 10% growth through utilizing the assets on hand more efficiently? Great! But what does that look like?
Nothing but crickets.

If you want to generate more CC revenue by increasing customer retention and loyalty, you have to fix the product. Unfortunately, I did not hear clear answers on how you fix the things that we all know are broken: frequency, reliability, customer service, and aircraft cleanliness.

I’d like to be optimistic, but I was unimpressed. I hope I’m proven wrong, but his closing rang hollow and sounded vaguely familiar.

But be proud of what you do and remember…smiles are free!