Originally Posted by waldo135

This right here…is the truth that many want to gloss over. Assuming it’s completely the company’s fault that we went down this road. We (the group as a whole) are making it MUCH worse. And in many ways it only hurts us. If people would actually use ARCOS to deny trips that hit, instead of waiting in hopes of 23.M.7, the process might actually work. Instead, we have a hot mess. At the end of the day, the trips get covered, so the company meets its goal. On our end, very few are happy.