Originally Posted by
MergingTargets
Wait, you just talked about Gordon Bethune… and his plan was literally improving ontime performance and customer satisfaction. So yes, “___forward” and “NPS scores” are actually a plan, and one you *just cited* as being successful.
That said, CAL’s problems were primarily operational and reputational, so those elements really moved the needle. They didn’t have nearly the cost issues we have.
yeah, those were part of his pillars. He also worked really really hard at improving employee to management relations. As far as the cost issues, I’m sure a lot of that was taken care of during their bankruptcies. I’m just waiting for something good to happen for all of us. It’s been about 7 years since a positive earnings call.