Originally Posted by
e6bpilot
Honesty time:
FA quality/work ethic is just as diverse as the workgroup itself.
Just flew a 4 day trip with a mix of both. I used my patented "it's on you" technique to try and coax a crew to serve on a full flight and they chose not to. I don't feel any sort of way about it, but when that seatbelt sign went off, the vibe sure did change. They flew with us for the next 2 days and served every leg after. I opened my wallet and made some food runs and got some coffees and we all got along great after that with the understanding that I am going to keep them safe, but our passengers expect their best effort.
I hate coming to work, but when I am there, I give it my best effort. Can you say that all of your coworkers do the same? A good 25-30 percent of them are lazy. I said it and I don't care. They are. We are here to provide the best experience possible for our passengers while keeping them and us safe. That means serving in light chop sometimes and not making excuses. It means not being on your phones. It means having a culture of service and being thoughtful towards our customers. Some FAs are cringy, mean, and downright demeaning. Nobody from Dallas has been minding the store and so that attitude has gone on unchecked. Had a 199k A flyer try the "oh, it's bumpy, did you say no service?" line on me. He got visibly upset when I asked him to check his avio connect because ops was asking him questions. The dude has been here 3 months. Ridiculous. He is in the biggest customer facing position the airline has and is giving you all a bad name.
I know most of you are here to work and are part of the team. Great. Welcome. Let's do what we came here to do and go home safely to our loved ones. But I also ask that we stop tolerating this BS culture of laziness that is so pervasive. Hopefully Dallas gets off their hind ends and starts policing it. The reason that your supervisors treat you guys like children is because about a quarter of you act like children.
I am not saying our workgroup is perfect. Far from it. You seem shocked about the comments here on a pilot forum where we come to vent. What I said above is why those comments happen. I suspect the FA groups have similar comments about pilots but I don't know because I will never visit them just like I don't check my wife's phone to see what she says to her friends about me.
This has absolutely gotten out of control, and Dallas doesn’t seem to have any clue of the need to fix it. It’s gotten so bad, I go out of my way to thank the crews who keep the day pleasant and do their jobs. Just as I try to do mine as best I can. I realize some customers can be aggravating. I try my best to keep them safe. I’m sure we have some outlier captains who don’t brief, don’t keep them advised of Wx, etc…I too have seen it at all seniority levels. Many of the newer ones are very bad. Had an A the other day playing games on his phone as we were boarding. I asked him if he needed me to stop boarding so he could attend to what was so important on his phone. He put his phone down reluctantly. 60k number from a certain dying base in the South. Until someone in some stovepipe managerial position hiding in Dallas cares to address this, it will only get worse.