Post Francisco CAL used the same old excuses in every one of their hubs to justify the stupid decisions of the CEO of the week.

My personal favorite: they gave away one of CLE’s most valuable routes back in the day that had average, high-yield load factors above 90 percent almost year round. Their excuse? “There’s no opportunity for growth on that route.” That’s not the urban legend version, either. They actually published it in company updates and I might even still have a copy around here somewhere.

That’s when I stopped listening.