Originally Posted by
Hotel Kilo
We're dead last in cancellations for some time now.
That's not a premium product.
This is the issue. Are we mostly on time and do we have minimal cancellations? The refinery, premium this, premium that, new routes etc etc. NONE of that matters if we have 10x the cancellations of our competitors day in and day out. This place used to be freakishly reliable.