Originally Posted by
Khantahr
In other words, doing their job that they're paid for. If housekeeping had reported the inoperative toilet when they cleaned it, then that same person would have come to fix the same problem.
Exceeding the limitations on a toilet doesn't always mean it's an issue of faulty equipment or improper maintenance. If the user made a miscalculation that requires follow-up assistance beyond the means of the tools and/or skills at their disposal, I'd consider the employee assigned the task as going above and beyond.