I highly recommend listening to both the earnings call and the town hall. First of all at the very minimum, JD is such a breath of fresh air compared to BB.
My biggest takeaways in layman’s terms:
Had it not been for the high fuel price spike we would have at least broken even operationally in Q1, and we would have a profit in Q2, so I really think they are turning the operation around.
We are making customer service a top priority.
Our RASMs has been improving month after month, and our loyalty programs are growing fast as well.