Very well written letter!!!

Management types have only padded their pockets, true.

Pilots need to take some responsibility though. The 'number one contract/golden goose' thing wanting alot of money for the least amount of work surely contributed to the current state that U is in.

It is fair to point out what management is doing now is criminal but unfair to say that nothing the pilots have done in the past led to UALs financial situation.

My 3 cents:

1. Expect to get paid when you work, not when you don't.
2. Don't take your dissatisfaction out on the customer. They are paying you.
3. Don't treat fellow employees with distain. They are helping you.

I have 17 more cents but don't want to detract from the letter above.

Cpt Wallach's letter that basically says that a good management team starts from the top. Treat your employees well and they will take care of the customer who will come back.